Shipping and Returns

This Shipping Policy is for Golden Retweaver and was last updated on 07/13/2023.

PROCESSING TIME

Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

CANCELLATIONS

After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us at goldenretweaver@gmail.com

RETURNS

Returns will be accepted within 14 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns.

DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

DAMAGED ORDERS

Golden Retweaver is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, please reach out to us so that we may assist you in filing a claim with the shipping provider.

SHIPPING RESTRICTIONS

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

CONTACT

For questions about our shipping policy, contact:

Email: goldenretweaver@gmail.com